Shipping Policy


What is the price of shipping? 

We offer FREE SHIPPING to most of our light weighted products!
The fee for our standard shipping method should be listed on each product page. If you wish to have a special or customized shipping method, please leave your message in your order or write to us at along with your order number. 

Important: at the moment we provide free shipping only towards these countries:

Belgium, Canada, France, Germany,  Japan, Korea, Italy, Netherlands, New Zealand, Russia, Singapore, Spain, UK, United States

How long will it take to receive my order? 

With our FREE SHIPPING term, you will receive your order between 2 weeks to 4 weeks time globally. However, if you wish to receive the product within 2 weeks, please contact us when you place the order to, we will help you to choose fast shipping with extra cost.

How are your packages sent?

The package are sent directly by our selected suppliers in order to fufill the product to you as soon as possible. As a young startup, the packaging is currently not dealt by us but we are thriving to achieve the sustainable goal in the near future. If you have any feedback or suggestions to the supplier in terms of packaging, we are more than happy to convey the message.

Can I track my order? 

All deliveries are sent by us with a tracking number. When your order has been dispatched, we will send you a confirmation email with a link to our delivery service’s website and a tracking number.

My tracking says my order has been delivered but my package is missing. What can I do?

Missing, stolen or lost packages must be reported to us as soon as possible or within 45 days since your order is made. Please send your query to along with your order and tracking number. We will reply to you within 48 hours.

Do I need to pay custom fee?

Based on laws from different countries, custom fee might be required such as Brazil, etc. The custom will get in contact if the custom requires clearance. PlantyEco will not cover the custom fee.



Didn’t find the answer to your question?

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