Refund Policy


Can I refund items?

Yes, if the item is missing, faulty or broken, we can refund items. Please send us a query within 45 days of the order is made, via along with your order, tracking number and pictures if there're issues of the products. We will get back to you within 48 hours for a refund. 

How long will it take for my refund to be processed? 

Refunds will be processed within 7 business days of PlantyEco confirms on the delivery issue, though the time until the finalization of payment may vary depending on your banking institution.

Should I return the damaged products? Who will pay the shipping cost?

It will be based on the case by case basis, please send your query to us via If PlantyEco requires to return the damaged product, we will provide the details of returning address and cover the shipping cost.


Didn’t find the answer to your question?

Feel free to send us an email!

For general inquiries: 

For questions about your order: